Privacy at PLAYORA
ATTECH MONOPROSOPI IKE operates playora.gr and is responsible for the personal data described here. This policy covers browsing, customer accounts, enquiries, availability alerts and purchases where offered.
Data, purposes and legal bases
- Enquiries and orders: name, contact details, correspondence, selected products and, when required, billing and delivery details. We use them to answer your request and perform a contract or take steps you request before a contract (GDPR Article 6(1)(b)).
- Accounts: account identification and contact details support the account service you request. Protect your login and do not share it.
- Invoices and compliance: transaction and tax records are processed to meet legal obligations (Article 6(1)(c)).
- Security: technical connection information and server logs help prevent abuse and protect the site, based on our legitimate interests, balanced against your rights (Article 6(1)(f)).
- Availability notifications and optional marketing: your email and the selected product or preferences are used on the basis of your consent (Article 6(1)(a)). An availability request does not subscribe you to unrelated advertising. You can withdraw consent by contacting us.
Required fields are marked on the relevant form. Without information necessary for a request or delivery, we may be unable to provide that service. Do not submit sensitive information that is unnecessary for your enquiry.
Recipients and international transfers
Access is limited to authorised staff and service providers needed for hosting, technical support and communication. For purchases, necessary information may also go to carriers, payment providers, accountants, service centres and authorities where legally required. We do not sell personal data. Where processing involves a recipient outside the EEA, the applicable GDPR transfer safeguards must be used, such as an adequacy decision or standard contractual clauses; you may request information about the safeguards for your data.
Retention and protection
We retain data for the purpose for which it was collected: while an account is needed, while an enquiry or claim remains open, and for applicable accounting, tax and legal limitation periods. Consent-based records are kept until withdrawal or until the purpose ends, subject to records needed to demonstrate compliance. Access controls and appropriate technical and organisational measures protect the information.
Your choices
You can exercise access, rectification, erasure, restriction, objection and portability rights where applicable, or withdraw consent. See “GDPR and your rights” for the procedure and complaint options. Cookies are explained separately in our Cookies policy. Links to manufacturers or video services lead to independent websites with their own policies.
Current services and retention periods
Hosting is provided through Top.Host. We use our business email and the shop’s account and enquiry functions. We do not currently use an external CRM, email-marketing platform, Google Analytics or Meta Pixel on PLAYORA. Any future deployment will be assessed separately, this notice updated and consent requested before optional tracking or consent-based marketing starts.
Providing a requested customer account is based on Article 6(1)(b). General correspondence unrelated to a contract is processed under Article 6(1)(f), for our legitimate interest in responding and managing enquiries. Contact forms may also record IP address and browser information for security and request handling. Reading the privacy notice does not give consent to marketing.
Accounting records and invoices are retained for at least five years from the end of the relevant accounting period, and longer where Greek tax legislation requires it, including the applicable tax-return, audit, limitation or pending-dispute rules. A deletion request does not override these statutory duties. Other enquiry data is kept only while needed to handle the enquiry and any associated claims; account data while the account service is required, with legally required records separated after closure. Availability-alert data is kept until the requested notification is fulfilled, consent is withdrawn or its purpose ends. You may ask which retention rule applies to your particular records.
Contact
PLAYORA / ATTEX MONOPROSOPI I.K.E.
Leof. Vouliagmenis 600, 16452 Argyroupoli, Attica, Greece
Telephone: +30 6995 763 769
Email: office@attex.gr
Updated: 1 October 2026